Encryption & Security for Support Data

When your support team handles sensitive customer information, keeping that data secure is essential. Unifiedesk ensures your support communications remain private by offering end-to-end encryption when hosted by us, so only the intended recipients can read messages. For teams that prefer self-hosting, data is protected with AES-256 encryption at rest, ensuring sensitive information remains secure even if storage is accessed.

Encryption isn’t just about messages—protecting how data moves and is stored matters too. All communication in transit is encrypted using modern protocols, preventing interception. Your team maintains control over what data is stored and how it’s used, with options to manage encryption keys and audit logs. This includes metadata handling, ensuring even indirect information about your messages doesn’t leak.

Strong access controls are also critical. You can enforce multi-factor authentication with 2FA or passkeys, integrate single sign-on (SSO) for seamless and secure login, and track all activity with detailed audit logs. These layers help protect your workspace from unauthorized access. Additionally, email security protocols like SPF, DKIM, and DMARC reduce the risk of spoofing and prevent legitimate support emails from being marked as spam. Awareness of threats like phishing and business email compromise (BEC) is built into your team’s routine, helping to safeguard both your organization and your customers.

What you'll find in this hub

How to set up DKIM for your domain to validate email authenticity
Best practices for enforcing 2FA and passkey use across your team
Understanding the role of SPF, DKIM, and DMARC in email security
Differences between phishing, spear phishing, and BEC attacks
How to send password-protected emails for high-risk messages
Options for encryption when self-hosting, including PGP, S/MIME, and native solutions

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How to Generate a DKIM Key Pair for Your Domain in 2026 — Learn how to generate a DKIM key pair for your domain with step-by-step guidance, including opendkim-genkey and DNS setup. Secure your email authen…
How to Enforce 2FA for Every User in a Workspace in 2026 — Secure your team’s workspace with mandatory 2FA. Learn how to enforce 2FA for every user in a team using Unifiedesk’s admin controls — step-by-step…
What Is DKIM and How Does It Protect Your Domain in 2026 — Learn what DKIM is and how it stops spoofing, phishing, and domain abuse. Set up DKIM correctly with proven steps and real DNS records.
How to Send a Password Protected Email Step by Step in 2026 — Learn how to send a password-protected email securely with step-by-step instructions using email encryption, file sharing, and controlled access — …
Self-Hosted Email Encryption: PGP vs S/MIME vs Native Encryption 2026 — Compare self-hosted email encryption options: PGP, S/MIME, and native end-to-end encryption. Learn which is practical, secure, and easy to use in 2…
What Is the Difference Between Phishing and Spear Phishing? — Learn the real difference between phishing and spear phishing — from tactics to detection. Protect your email with better awareness and strong secu…
Why Legitimate Emails Land in My Spam Folder (2026) — Stop missing important emails. Learn why legitimate messages land in spam and how to fix it with real DNS, encryption, and inbox control — no guess…

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