Unifiedesk helps you connect your helpdesk to the tools you already use—without compromising privacy. Whether you're syncing with your CRM, pushing notifications to Slack or Teams, or automating workflows with webhooks and APIs, you control who gets access and what data moves where.
Integrate with your favorite platforms securely, so customer information stays protected. Use webhooks to trigger actions in other apps, or build custom workflows using our API. When you connect e-commerce systems, your team sees order and support context in one place—without exposing sensitive data.
Automate routine tasks with private AI: draft replies, summarize long threads, or extract key points from customer messages—using only your company’s data. Our AI features run locally or in private environments, so no customer conversations ever train external models. This includes writing helpdesk responses in French or English, or creating meeting notes from conversations without sending recordings to third parties.
What you'll find in this hub
- Setting up secure API connections and webhooks
- Integrating CRMs, e-commerce platforms, and ticketing tools
- Using private AI for email drafting, summaries, and triage
- Connecting Unifiedesk with Slack and Teams for real-time alerts
- Running local LLMs for offline AI assistance
- How to keep customer data private during automation
Start here
- AI Meeting Notes Without Sending Recordings to Third Parties — Generate accurate meeting notes with AI—without sending audio to third parties. Keep recordings local, use trusted tools, and maintain control over…
- AI Writing Assistant for Professional Emails in French and English — Write polished, professional emails in French and English with an AI assistant that respects your privacy and keeps data under your control — no tr…
- How to Set Up a Local LLM to Draft Emails Offline in 2026 — Learn how to run a local LLM for email drafting without internet access. Secure, private, and fully offline—no cloud required. Step-by-step guide.
Browse all 3 articles in Integrations, API & AI Automation →
Put it to work
Run your support inbox on infrastructure you control: see Unifiedesk.
