Templates: Canned Replies, Macros & DSAR
Templates: Canned Replies, Macros & DSAR
Ready-to-use canned replies, macros, escalation and apology templates, DSAR/GDPR request responses, and reusable team templates.
Unifiedesk
Articles
Shared Inbox Best Practices & Workflows
Shared Inbox Best Practices & Workflows
Triage and assignment routines, inbox zero for teams, rules and filters, auto-replies and out-of-office, onboarding a new agent, offboarding and retaining mailbox history.
Support Metrics & SLAs
Support Metrics & SLAs
First response time, resolution time, CSAT, backlog, SLA policies and escalation, reporting for small support teams.
GDPR, Compliance & Data Residency
GDPR, Compliance & Data Residency
GDPR/RODO, HIPAA, Law 09-08 (Morocco), Schrems II, CLOUD Act, DPAs, retention and legal hold, ISO 27001/SOC 2, NIS2/DORA, EU/CH/DE/FR/PL hosting and on-premise for regulated companies.
Shared Inbox & Ticketing Features
How to Set Up a Shared Support@ Mailbox for Your Small Team
Set up a private, secure shared support@ mailbox for your small team. Learn how to configure custom domains, shared access, and enforce email security with SPF,
Helpdesk Alternatives & Migration
Helpdesk Alternatives & Migration
Comparisons and migration guides versus Zendesk, Freshdesk, Help Scout, Front, Hiver, Zammad, FreeScout, osTicket and Intercom; exporting tickets and cutting over without downtime.
Self-Hosted Helpdesk: Install, Operate & TCO
Self-Hosted Helpdesk: Install, Operate & TCO
Docker Compose install, backups and disaster recovery, monitoring and updates, AES-256 at-rest storage, and self-hosted vs hosted total cost of ownership.
Integrations, API & AI Automation
Integrations, API & AI Automation
API and webhooks, CRM and e-commerce connectors, Slack/Teams notifications, and private AI for triage, summaries and drafting that never trains on customer data.
Use Cases by Team & Industry
Use Cases by Team & Industry
Support and shared-inbox setups for e-commerce, agencies, real estate, medical/dental, legal, accounting, nonprofits, HR/recruiting, consulting, MSPs. Pending seeds here are 'business/secure email for <industry>' and should be written with a support-inbox angle.
Encryption & Security for Support Data
Encryption & Security for Support Data
End-to-end encryption (hosted) and AES-256 at rest (self-hosted), encryption in transit vs at rest, metadata, customer-managed keys, 2FA/passkeys, SSO, audit logs, phishing/BEC awareness, and SPF/DKIM/DMARC so support mail from your domain is delivered and unspoofable.
Shared Inbox & Ticketing Features
Shared Inbox & Ticketing Features
What a shared inbox is, support@/sales@ group addresses, ticket assignment, collision detection, internal notes, tags, roles and permissions, unified inbox across channels.
Legacy: Private Email & Sovereign Workspace
Zoho Workplace vs Google Workspace: A 2026 Reality Check
Compare Zoho Workplace and Google Workspace for privacy, control, and cost. See which suits your team’s real needs in 2026 — and how Unifiedesk offers a pri